Welcome to your Sandos Guide
Browse through our information modules down below to find out everything you can do during your stay.
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Dear guest:
On behalf of every member of the Sandos family, I would like to offer you a warm welcome to Sandos Cancun. We feel so honored that you have chosen us to enjoy this vacation, and we hope you make time to discover the beauty of the Caribbean Sea and the excitement of the city of Cancun throughout your stay at our beautiful property.
We invite you to discover our music, cuisine, fashion, and culture represented through every detail at Sandos Cancun.
Themed music will set the tone of your vacation on the incomparable beaches of Cancun. During the day, three infinity pools provide music and an ambient atmosphere as well as areas for complete relaxation. You will also have complimentary access to the fully-equipped gym, yoga sessions overlooking the sea so you can take care of your wellness during your all-inclusive vacation. We additionally boast the stunning Spa del Mar, a space designed for your relaxation and well-being with hydrotherapy, massages, body treatments, and our astonishing Nausicaa treatment. Sandos Hotels & Resorts is a young company in full expansion, eager to provide you with the best services and an unforgettable, one-of-a-kind vacation. We want to thank and reward your trust in Sandos by inviting you to sign up for free with our loyalty program, SANDOS4U, where you can indulge in endless benefits. Register for free online at www.Sandos4U.com
Before saying goodbye one last time, I would like to thank you for being part of our experience here in the vibrant Hotel Zone of Cancun
Sincerely,
David Hernández
General Manager of Sandos Cancun
Your Safety is our Priority
The main objective of Sandos Hotels & Resorts is the safety and well-being of our clients. That is why we are exercising every step to ensure that each guest can still enjoy a vacation that they love while also knowing that they are protected. At Sandos, we are taking all necessary precautions, and following all safety guidelines outlined by medical professionals and health institutions.
*For guests requiring special medical assistance during their stay, the in-house doctor will make a visit directly to the guestroom.
See how are we taking care of you
Hotel Map
Never get lost searching for your favorite restaurant or activity with this downloadable map.
International Cuisine and Mixology
ZANGO
Zango allows you to begin each day in paradise with an impressive and luxurious spread at the breakfast buffet with elaborate flavors from across the globe, all in a stylish contemporary setting.
Cuisine type: International Buffet
Serving: Breakfast
Opening for breakfast: 7:00 - 11:00 a.m.
Restaurant Rules: Casual: No swimsuits and/or wet clothing. Shirt and shoes/sandals are required. Men's shirts must have sleeves.
Reservation: Not required
ST. TROP
With a spectacular view of the Caribbean Sea, St. Trop awaits you to start the day with a delicious breakfast.
Serving: Breakfast (Royal Elite Members Only)
Opening for breakfast: 8:00 - 10:30 a.m.
Restaurant Rules: Casual, no swimsuits and/or wet clothing. Shirt and shoes/sandals are required. Men's shirts must have sleeves.
Reservation: Not required
ST. TROP
A mix of classic snack foods, flavorful pizzas, and Caribbean dishes fill the menu at St. Trop restaurant, the perfect space for an à la carte lunch, or a quick bite between the pool's relaxation sessions.
Cuisine type: International
Serving: Lunch and Snacks
Opening: 11:30 a.m. - 5:00 p.m.
Restaurant Rules: Casual: No wet clothing. Shirts and shoes/sandals are required.
Reservation: Not required
ZANGO
Zango allows you to begin each day in paradise with an impressive and luxurious spread at the lunch, all in a stylish contemporary setting.
Cuisine type: International
Serving: Lunch
Opening: 12:30 - 04:00 p.m.
Restaurant Rules: Casual: No swimsuits and/or wet clothing. Shirt and shoes/sandals are required. Men's shirts must have sleeves.
Reservation: Not required
SEASONS Á LA CARTE RESTAURANT
Seasons restaurant focuses primarily on offering you a list of delicious cuts of steak, some of the best in the world. You'll also find a touch of Mediterranean cuisine in various dishes, along with a variety of salads and wine, to compliment your meal.
Cuisine type: Steak House
Serving: Dinner
*Check availability with the concierge
Restaurant Rules: Smart Casual: No swimsuits and/or wet clothing. Shirt and shoes/sandals are required (no flip-flops). Men must wear a dress shirt, and Bermuda shorts are allowed.
Reservation: Not Required
FRATTINI'S
Feast on extensive choices of tempting traditional Italian dishes at Frattini's, known for its modern style and mouthwatering pasta. The menu at this restaurant also includes a variety of vegetarian and raw vegan options to satisfy the taste buds of any traveler.
Cuisine: Italian
Serving: Dinner
*Check availability with concierge
Restaurant Rules: Smart Casual: No swimsuits and/or wet clothing. Shirt and shoes/sandals are required (no flip flops). Men must wear a dress shirt, and Bermuda shorts are allowed.
Reservation: Not Required
ZANGO
Craving a delicious meal before a night on the town is something that all travelers seek, and Zangos helps each guest satisfy their appetite. With a variety of flavors from around the world, enjoy a nice à la carte meal with those you love most.
Cuisine type: International Options
Serving: Dinner
*Check availability with concierge
Restaurant Rules: Casual: No t-shirts, swimsuits, and/or wet clothing. Shirt and shoes/sandals are required. Men's shirts must have sleeves.
Reservation: Not Required
GAIJIN
The beautiful and contemporary Gaijin restaurant has traditional Japanese teppanyaki service, where your chef prepares your dinner right on your table with plenty of tricks and surprises. Here, you'll get to experience a variety of Asian flavors throughout your dinner.
Cuisine: Asian
Serving: Dinner
*Check availability with concierge
Restaurant Rules: Smart Casual: No swimsuits and/or wet clothing. Shirt and shoes/sandals are required (no flip flops). Men's shirts must have sleeves, and Bermuda shorts are allowed.
Reservation: Required
BAR ONE
Drinks for whether you’re on your way to the pool, just checking in, or ordering a drink before exploring the city. Bar One is your first-stop shop when it comes to ordering your favorite Caribbean cocktail to welcome your visit while at the same time being one of the best places to relax and enjoy a refreshing beverage at night. Whatever cocktail you crave, Bar One has it!
Location: Lobby
Opening: 09:00 a.m. - 2:00 a.m.
*Schedule subject to change by official regulations.
BAR TWO
Bar Two is a luxurious beachside bar designed for stylish relaxation and entertainment. Here, you’ll find laid-back leisure during the day, followed by the best live shows and events once the sun goes down. Join us for delicious cocktails, dinners under the stars, and the very best service, all with views of the spectacular Caribbean Sea.
Location: Beachfront
Opening: Check availability
*Schedule subject to change by official regulations.
ST. TROP
Long story short: drinks with an astonishing view.
Location: By the pool
*Schedule subject to change by official regulations.
Royal Elite Premium Bar
This exclusive bar offers premium drinks and service, specially made for our dearest guests!
Time: 12:00 - 8:00 p.m.
Exclusive for Royal Elite members
*Schedule subject to change by official regulations.
Room Service
During your stay at Sandos Cancun, you will have the option of ordering food straight to your room. With an extensive menu available for breakfast, lunch, dinner, and a late-night snack, you can stay in your room's comfort and get your favorite dishes brought to you.
VEGAN MENU
At Sandos Cancun, we want to make sure that the taste buds of every guest are completely satisfied. To offer more for our guests, you will find a complete vegan menu with savory options in each one of our restaurants.
BURGER MENU
Delicious variety of hamburgers for all kinds of tastes, we have a vegan, vegetarian, Mexican-style version, and more. Delight your palate also with exquisite accompaniments.
WINE MENU
Flavors of the World
Regardless of where they come from, our wines share one key trait: balance. Take a look at our wine menu and choose the flavor and scent you want to taste today.
Masquerade Menu
*The bars will be closing at 11:00 pm at the latest, as per official regulations.
The Rhythm Experience
ACTIVITIES AND ENTERTAINMENT
One of life's greatest pleasures is enjoying music, that's why we present The Rhythm Experience, an innovative entertainment program designed by and for beats and fun lovers during their vacations. This program is focused on taking the sensorial experience of music to the highest level at all times. Enjoy a getaway like no other at Sandos Cancun!
*Daily activities and entertainment are subject to change without prior notice.
Safety Measures:
Regular hand washing is suggested
Outdoor activities keeping the distance between children and staff, subject to availability
Regular cleaning and disinfection of the equipment
Review all of the different spa and beauty salon amenities and services, gym and opening hours, plus exclusive packages.
The Best Spa in Cancun
Spa del Mar
The Spa del Mar combines ancient Mayan wisdom and healing rituals together with modern day treatments in a chic and tranquil ambience. The spacious Spa del Mar covers 15,000 square feet and offers 12 luxurious treatment rooms where clients are pampered by the most skilled and experienced spa professionals in the Riviera Maya.
Spa treatments include exfoliating body wraps, deep tissue massage, relaxing massage with hot stones, rejuvenating body treatments, facial treatments, and more.
Spa facilities range from cold plunge pools, steam room, Jacuzzis, sauna room, private hydrotherapy area, to a stylish beauty salon offering manicures, pedicures, waxing, and more.
If you want to stay fit while on vacation then head to the fully equipped hotel gym complete with free weights, resistance machines, cardio machines, stretching area, and everything you need for a great workout.
Opening Hours
- Spa del Mar: 7:00 a.m. - 8:00 p.m.*Reservations are limited for one hour per person. Please bring your own bottle of water.
- Gym: 7:00 a.m. - 8:00 p.m.
We help you project your best version
Outglow Beauty Salon
Introducing a new space of styling, beauty, and fashion to take care of all aspects of your personal image while on vacation. A perfect place to find the best services, the most avant-garde market products, and the highest professionals level. In our exclusive Outglow Beauty Salon will offer you an authentic glamour experience to help you project your best version.
Contact: Extension 2702
Travel better and see more
Seek and Go
The Riviera Maya and all of its charm await you. Explore new locations and make everlasting memories with our excursion experts.
For bookings or more information visit the seek and go desk at the hotel's reception and meeting point, or write to seekandgo@sandos.com
Sandos4u
Earn points every time you stay at Sandos and redeem them for great prizes, discounts, and gifts during your stay.
