BEST PRICE ONLINE & FREE CANCELLATION

The Best Price Online Guaranteed

At Sandos we take care of you and want to guarantee you the best price for your next vacation.

If you find a better price than the one we offer you on our website, we will match it as long as they are the same conditions and under previous verification.

How to proceed if you find a cheaper price?
1. Send us to callcenter.mx@sandos.com or callcenter.eur@sandos.com (depending on whether your reservation is for our hotels in Mexico or Spain respectively) the link and the screenshot of the website where you have found the lowest rate.
2. Call center will do the verification, making sure that the same hotel, rate, payment method, type of room, number of people, dates... are being compared.
3. In any case, our call center will contact you to inform you and explain how to proceed to match that price.

Protecting you for the unexpected

We know that current times are complicated and uncertain.

That's why we want to make things easy for you so that you can plan your next long-awaited vacation with complete peace of mind.

Discover our refundable, semi-flexible and non-refundable rates and choose the one that best suits your needs.

Plan safely

Refundable

If cancelled or modified at least 1 day before arrival, the cancellation is free. Less than 1 days before check-in, a 1-night penalty will be applied. In case of no-show, cancellation at check-in day or not stay in our resort a 100% penalty will be charged. The payment will be done at checkin. 

Also, 

You can change the dates of your stay as many times as you want.

REFUNDABLE
Dream about your next getaway

Semi Flexible

Get your 5% discount paying only 20% at the time of booking. This 20% is not refundable in case of cancellation, modification or no show. The remaining 80% will be paid upon arrival at the hotel. 

SEMI FLEXIBLE
Save more on your next vacation

Non refundable

Get your discount by paying upon reservation. This rate is non-refundable in case of cancellation, modification, or no-show.

Non refundable